Terms & Conditions

Legal Disclaimer

Effective Date 19 July 2026

Double 20 ("we", "our", "us") is committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Business Information

Business Name: Double 20

Location: Perth, Western Australia, Australia

Email: contact@double20.com.au

Double 20 operates an online jewellery store and ships products to customers in Australia, the United States, Canada, Europe, and other international destinations.

2. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information

Full name
Billing address
Shipping address
Email address
Telephone number

Order Information

Products purchased
Order history
Delivery instructions
Purchase amounts

Payment Information

Payments are securely processed through trusted third-party payment providers. We do not store your complete credit card or debit card details.

Depending on your chosen payment method, payment information is processed by:

PayPal
Credit card payment processors
Apple Pay

These providers process your payment information under their own privacy policies.

Technical Information

When you use our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Time zone
Pages visited
Referral website
Website usage information

3. How We Collect Information

We collect information when you:

Create an account
Place an order
Contact customer support
Subscribe to newsletters
Browse our website
Accept cookies
Participate in promotions or surveys

4. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Deliver purchased products
Process payments
Provide customer support
Respond to enquiries
Prevent fraud and unauthorized transactions
Improve our website and customer experience
Send order confirmations and shipping updates
Send marketing communications where you have provided consent
Comply with legal obligations

5. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process your personal data on one or more of the following legal bases:

Performance of a contract (processing your order)
Your consent
Compliance with legal obligations
Legitimate business interests, provided your rights do not override those interests

6. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance your shopping experience.

Cookies may be used to:

Remember your preferences
Keep items in your shopping cart
Enable secure checkout
Measure website performance
Analyse visitor behaviour
Improve website functionality

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

7. Third-Party Service Providers

We work with trusted third-party providers who assist in operating our business.

These may include:

Payment processors
Shipping and delivery companies
Product suppliers
Website hosting providers
Website analytics providers
Marketing and email service providers
Fraud prevention services

These providers only receive the information necessary to perform their services and are required to protect your personal information.

8. Data Sharing

We do not sell your personal information.

We may share personal information only where necessary to:

Process payments
Deliver orders
Fulfil legal obligations
Prevent fraud
Protect our legal rights
Operate our business through trusted service providers

9. International Data Transfers

As we sell products internationally, your personal information may be transferred to, processed, or stored in countries outside Australia or the European Economic Area (EEA).

Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, including contractual protections and compliance with applicable privacy laws, including the GDPR where applicable.

10. Data Retention

We retain personal information only for as long as necessary to:

Complete your order
Provide customer service
Meet legal, taxation, accounting, and regulatory obligations
Resolve disputes
Enforce our agreements

When personal information is no longer required, it is securely deleted or anonymised.

11. Security

We implement reasonable technical and organisational measures to protect your personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

Although we strive to use commercially acceptable security measures, no method of transmission over the internet or electronic storage is completely secure.

12. Your GDPR Rights

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction where similar privacy rights apply, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your personal data
Restrict processing
Object to processing
Withdraw consent at any time where processing is based on consent
Request data portability
Not be subject to automated decision-making where applicable

To exercise your rights, please contact us using the details below.

We may request verification of your identity before responding to your request.

13. Marketing Communications

If you subscribe to our marketing communications, you may receive promotional emails regarding new jewellery collections, offers, and updates.

You may unsubscribe at any time by:

Clicking the unsubscribe link in any marketing email
Contacting us directly

We will not send marketing communications where prohibited by applicable law.

14. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will delete it promptly.

15. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

16. Complaints

If you believe your personal information has been handled unlawfully, you may contact us so we can investigate your concerns.

If you are located in the European Economic Area or another jurisdiction covered by the GDPR, you also have the right to lodge a complaint with your local data protection supervisory authority.

Australian customers may also contact the Office of the Australian Information Commissioner (OAIC) regarding privacy concerns.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or our services.

The updated version will be published on this page with the revised Effective Date.

18. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Double 20

Perth, Western Australia, Australia